Why hire a Email & CRM Marketing Agency
There is a version of email & CRM that is about dashboards and busywork. There is another version that is about whether a real business grows. We do the second one.
Email and SMS revenue engineered for the long run — deliverability-first, segmentation-heavy, and measured on incremental revenue, not open rates.
A good email & CRM agency should leave you with a better in-house capability than when they arrived. That is how we build every engagement.
What our email & CRM practice does
Across globally, our email & CRM practice covers the full stack — strategy, production, channel management, and measurement — under one senior team.
- Klaviyo, Braze, Customer.io, HubSpot
- Lifecycle flow architecture
- Segmentation and personalization
- SMS and MMS campaigns
- Deliverability and sender reputation
- Zero-party data capture
Compounding CRM
Compounding CRM is how we run every email & CRM engagement — the same method, tuned to your category and stage.
01 · Deliverability first — We audit sender reputation, warmup, authentication (SPF/DKIM/DMARC), and list hygiene. Revenue without inbox placement is a rounding error.
02 · Flow architecture — A 12-flow architecture (welcome, browse, abandon, post-purchase, winback, replenishment, etc.) with segmentation baked in.
03 · Campaign cadence — 2–4 campaigns per week, segmented, with a documented hypothesis per send. No "blast the list."
04 · Incremental measurement — Monthly holdout tests tell us what email actually incremental-drives versus what would have happened anyway.
What we measure
Every email & CRM program we run is measured on a short list of business KPIs. No vanity metrics.
- Email/SMS-driven revenue %
- Incremental revenue (holdout-tested)
- Placement rate and inbox delivery
- Active subscribers
- Revenue per send
Who this is for
Our email & CRM practice is a fit for:
It is not the right fit for brands below $2M in annual marketing spend — for those we point to the self-serve side of Edison Moment at edisonmoment.com.
- DTC brands with repeat-purchase categories
- Subscription businesses
- Hospitality and experiential brands
- B2B SaaS with a lead nurture program
Why global brands choose us
- Deliverability is a deliverable — not a support ticket.
- Holdout testing tells us what's incremental — not every "email-attributed" dollar is real.
- Segmentation beats automation — a 2-segment brand is leaving money on the table.
- SMS is a sister channel, not an upsell — integrated from day one.
- Weekly business reviews with a partner, not a status update from an account manager.
- Creative production is in-house — not outsourced to a third-party studio you never meet.
- Fee is at risk against a named KPI — typically 20–30% of the monthly retainer.
250+
Brands served
11
Countries active
$2.1B
Revenue influenced
120
People on staff
Frequently asked questions
Klaviyo, Braze, or something else?+
Klaviyo for ecommerce <$100M ARR. Braze for enterprise and mobile apps. Iterable and Customer.io for B2B SaaS. We pick by stack, not by affiliate.
What ROI should I expect from email?+
A healthy ecommerce brand sees 25–40% of revenue from email/SMS within 12 months. Below 15% is a big opportunity. Above 50% is a dependency risk.
Do you run SMS too?+
Yes, on the same team. Email and SMS share the lifecycle and segmentation architecture.
How do you handle deliverability drops?+
Monthly audits catch issues before Gmail or Yahoo tanks your sender reputation. If you've already been throttled, we have a 60-day recovery playbook.