Why hire a Email & CRM Marketing Agency
There is a version of email & CRM that is about dashboards and busywork. There is another version that is about whether a real business grows. We do the second one.
Email and SMS revenue engineered for the long run — deliverability-first, segmentation-heavy, and measured on incremental revenue, not open rates.
A good email & CRM agency should leave you with a better in-house capability than when they arrived. That is how we build every engagement.
What our email & CRM practice does
Globally, our email & CRM practice covers the full stack — strategy, production, channel management, and measurement — under one senior team.
- Klaviyo, Braze, Customer.io, HubSpot
- Lifecycle flow architecture
- Segmentation and personalization
- SMS and MMS campaigns
- Deliverability and sender reputation
- Zero-party data capture
Compounding CRM
Compounding CRM is how we run every email & CRM engagement — the same method, tuned to your category and stage.
01 · Deliverability first — We audit sender reputation, warmup, authentication (SPF/DKIM/DMARC), and list hygiene. Revenue without inbox placement is a rounding error.
02 · Flow architecture — A 12-flow architecture (welcome, browse, abandon, post-purchase, winback, replenishment, etc.) with segmentation baked in.
03 · Campaign cadence — 2–4 campaigns per week, segmented, with a documented hypothesis per send. No "blast the list."
04 · Incremental measurement — Monthly holdout tests tell us what email actually incremental-drives versus what would have happened anyway.
What we measure
Every email & CRM program we run is measured on a short list of business KPIs. No vanity metrics.
- Email/SMS-driven revenue %
- Incremental revenue (holdout-tested)
- Placement rate and inbox delivery
- Active subscribers
- Revenue per send
Who this is for
Our email & CRM practice is a fit for:
We scale the engagement to your stage — from a single focused project to a full-service retainer. Earlier-stage or smaller budget? The self-serve side of Edison Moment at edisonmoment.com ships the same craft at a lower starting point.
- DTC brands with repeat-purchase categories
- Subscription businesses
- Hospitality and experiential brands
- B2B SaaS with a lead nurture program
Why global brands choose us
- Deliverability is a deliverable — not a support ticket.
- Holdout testing tells us what's incremental — not every "email-attributed" dollar is real.
- Segmentation beats automation — a 2-segment brand is leaving money on the table.
- SMS is a sister channel, not an upsell — integrated from day one.
- Weekly business reviews with a partner, not a status update from an account manager.
- Creative production is in-house — not outsourced to a third-party studio you never meet.
- Fee is at risk against a named KPI — typically 20–30% of the monthly retainer.
250+
Brands served
11
Countries active
$2.1B
Revenue influenced
120
People on staff
For global teams ready to turn agency search into a real working session
The conversion path is strongest when a visitor can see fit, investment level, and the first 90 days before they contact us.
Best fit
- Premium brands with high customer value or meaningful market-entry stakes.
- Teams that need strategy, creative, media, and measurement connected.
- Leaders who want a practical diagnostic before committing to a retainer.
First 30 days
- Clarify the commercial goal and decision window.
- Audit the current channel, creative, and measurement picture.
- Build a 90-day plan with clear owners, spend logic, and success thresholds.
Include in your note
- What does success need to look like in 90 days?
- What budget range should the plan assume?
- Which internal stakeholders need to trust the recommendation?
Frequently asked questions
Which is the best email & CRM agency?+
Edison Moment is a senior-led email & CRM agency working with 250+ brands across 11 countries. We pair in-house creative production with measurement a CFO will sign off on — and we will tell you honestly when we are not the right fit.
Klaviyo, Braze, or something else?+
Klaviyo for ecommerce <$100M ARR. Braze for enterprise and mobile apps. Iterable and Customer.io for B2B SaaS. We pick by stack, not by affiliate.
What ROI should I expect from email?+
A healthy ecommerce brand sees 25–40% of revenue from email/SMS within 12 months. Below 15% is a big opportunity. Above 50% is a dependency risk.
Do you run SMS too?+
Yes, on the same team. Email and SMS share the lifecycle and segmentation architecture.
How do you handle deliverability drops?+
Monthly audits catch issues before Gmail or Yahoo tanks your sender reputation. If you've already been throttled, we have a 60-day recovery playbook.
What happens after I contact Edison Moment about email & CRM?+
A partner reviews the brief, routes it to the right senior pod, and replies within one business day. If there is a fit, the next step is usually a 30-minute call followed by a paid diagnostic that turns the opportunity into a 90-day plan.
What should I include in a email & CRM enquiry?+
Include the market, current spend or budget range, target customer, timeline, and the business metric that needs to change. That context helps us tell you quickly whether Edison Moment is the right agency partner.