Help Center

Common questions about how Edison Moment works.

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Getting Started

What is Edison Moment?: Edison Moment pairs vetted human experts with AI to deliver fixed-scope, fixed-price services — faster and better than either alone.
How do I place my first order?: Browse services, click the one you need, fill out the brief, and check out. Your expert will be assigned within one business day.
Do I need to create an account?: Yes — an account lets us track your orders, store your brand memory, and keep all communication in one place.

What does "fixed scope" mean?: Every service listing describes exactly what you get — word counts, deliverable formats, number of assets. There are no surprise scope changes.
How many revisions do I get?: Two revisions are included on every job. Additional revisions can be requested and are billed separately.
What happens if a deadline is missed?: Every order has an SLA timer. If delivery is late we issue a partial credit automatically — no need to chase anyone.

What payment methods are accepted?: We accept all major credit and debit cards via Stripe. Payment is collected at checkout before work begins.
Can I get a refund?: If work has not yet started, you can cancel for a full refund. Once an expert is assigned, refunds are handled case-by-case — contact support.
How do retainers work?: Retainers are billed monthly and give you a dedicated ongoing relationship with an expert. You can cancel anytime before your next renewal date.

How are experts vetted?: Every expert goes through a portfolio review, a skills test, and a live interview before they are approved to take orders.
Can I request a specific expert?: Not on one-off orders yet, but retainer clients are matched to a dedicated expert and can request continuity on renewals.
How does AI fit in?: Experts use AI as a productivity layer — for research, drafts, and iteration — but every deliverable is reviewed, edited, and owned by the human expert.

Still need help?

Reach us at support@edisonmoment.com and we'll get back to you within one business day.